General Questions

  • Why should I use Environ®?

    Environ® skincare is a scientifically proven, vitamin A-based skincare system that helps to counteract the harmful effects of the environment, pollution, and stress to create a radiant, visibly improved skin.
  • Can I add Environ® products to my current skincare brand of choice?

    Environ® products are carefully designed to work together as a complete skincare system. The formulations complement one another and work together towards creating beautiful, healthy-looking skin.
  • How do I know when I can “STEP-UP” my level of vitamin A?

    Environ® created the vitamin STEP-UP-SYSTEM™ to help skin become gradually more comfortable with increased levels of vitamin A and other ingredients. Always start on the lowest level and only STEP-UP to the next level when you have used the recommended number of bottles, and your skin feels comfortable. Please follow the advice of your trained Environ® therapist if you are unsure.
  • How long can I use the product once it has been opened?

    Always check the “Period After Opening” information on the relevant product page.
  • How do I use my products?

    Please refer to the “How to Use” section on the relevant product page.
  • How can I contact Environ®?

    Go to “Contact Us” in the website footer and submit your enquiry. You can also email us directly on hello@environskincare.co.uk – we look forward to assisting you.

Product & Ingredients Questions

  • Do Environ® Vitamin A products photo-sensitise the skin?

    No, however we would always recommend using a daily SPF for skin health.
  • What % of vitamin A is in your products?

    Environ® do not use percentages to measure vitamin A as vitamin A is measured in international units.
  • What are the possible side effects of using vitamin A?

    Using too much vitamin A too soon can lead to a retinoid response in the skin, so we advise to start low and go slow, please consult with a trained Environ® therapist.
  • What forms of vitamin A do you use?

    Environ® use 5 forms of vitamin A: beta-carotene, retinyl palmitate, retinyl propionate, retinyl acetate and retinol.
  • Can I use Environ’s vitamin A products while planning, pregnant or breastfeeding?

    Environ® believes that our products containing vitamin A are safe during both pregnancy and lactation. During pregnancy, the skin’s response to products may temporarily change, therefore we advise you use the lower levels of vitamin A if the skin is sensitive.
  • Are there products in the range that I cannot use if pregnant?

    The Tri-Complex Contouring Cream should be avoided while pregnant.
  • At what age can I start to use Environ®?

    From 6 months onwards.
  • How often should I be applying a vitamin A moisturiser?

    Please refer to the “How to Use” section on the relevant product page.
  • What is the difference between the AVST range and the C-Quence range?

    Both the Skin EssentiA and Youth EssentiA range of products serve as an easy-to-use complete skincare programme that help to create beautiful skin. The Youth EssentiA range has higher doses of vitamin A & C. A wider brigade of antioxidants for antioxidant protection, more peptides to slow the ageing process and advanced moisturising systems to plump and rehydrate the skin.
  • How can I check to see if a particular ingredient is in a product?

    Please refer to the “Full Ingredients” section on the relevant product page.
  • Are your products suitable for vegans?

    Environ® products have not been specifically formulated for vegans. Please refer to the “Full Ingredient” listing on the relevant product page.
  • Do you test on animals?

    No, Environ® do not test on animals.
  • What colostrum do you use in Environ® Vita-Enriched Colostrum?

    Bovine colostrum.
  • Do any of your products contain nuts?

    If you have an allergy or intolerance to any ingredient including nuts, we will always advise you to check the “Full Ingredient” listing on the relevant product page.
  • My skin feels dry after using a product, what should I do?

    Some initial dryness may occur as the skin adapts to vitamin A, this is considered a normal response.
  • I am experiencing blemishes since I have started using the products, what should I do?

    A slight breakout may occur as the skin adapts to vitamin A, this is considered a normal response.

Delivery & Shipping

  • I received a gift voucher with my delivery, what is this for?

    As a thank you for placing your order, we have enclosed a £25/€25 gift voucher that can be used as part payment towards Environ® services in the UK & Ireland. Services include facials and treatments and a minimum spend of £80/€80 applies. Please visit www.environskincare.co.uk/voucher-terms for the full terms and conditions.
  • How do I use the gift voucher that I received?

    Visit 'Find a Salon' to find your nearest Environ® salon. Please check that your salon is participating in the offer before booking in your Environ® treatment. Remember to take your voucher with you to redeem £25/€25 on the total cost of your treatment. Please visit 'Find a Salon' for the full terms and conditions.
  • How do I return a product?

    We want to ensure you always have the best possible experience when purchasing your Environ® products. In the unlikely event that you need to return an item, you can return any item by notifying us within 14 working days of the date you received the order. Visit the “Contact Us” page or simply email hello@environskincare.co.uk and submit your refund request and we will arrange this for you.
  • When will I receive my order?

    We aim to deliver your products within 48 hours of your Skin Health Questionnaire being approved if you are in the UK. Please note, our warehouse is not open at the weekend, so orders placed after 2pm on Friday or later will not be processed until the following Monday.
  • How do I track my order?

    We will send your order via a tracked courier service (DPD or DHL Express). Someone will need to sign for them or you will need to designate a safe place for them to be left. Once your parcel has been dispatched, we will email you with a tracking number so that you can check your delivery status.
  • How do I get a refund?

    We want to ensure you always have the best possible experience when purchasing your Environ® products. In the unlikely event that you need to return an item, you can return any item by notifying us within 14 working days of the date you received the order. Go to “Contact Us” in the website footer or simply email hello@environskincare.co.uk and submit your refund request and we will arrange this for you. We cannot be held responsible for non-delivery of returned goods. We will refund you via the original payment method. Please allow 30 days from the date you contacted us.
  • How much does shipping cost?

    Shipping on orders under £60 to the UK cost £3.95 Channel Islands & Isle of Man £9.95 Republic of Ireland £9.95
  • What payment methods can I use?

    We support all popular payment methods including Visa, Mastercard, American Express, Apple Pay and PayPal.